At SanctumNarra, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.
Due to a business closure and inventory liquidation, all products are being offered at clearance prices while supplies last.
- Return Eligibility
We accept return requests within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
Be unused and in its original condition.
Include all original packaging, accessories, and documentation.
Be free from signs of misuse, damage, or alteration caused after delivery.
We reserve the right to refuse returns that do not meet these requirements.
- Non-Returnable Items
For hygiene, safety, or other practical reasons, certain items may not be eligible for return, including:
Clearance or final sale items
Gift cards
Items marked as non-returnable at the time of purchase
Products damaged due to improper use or customer negligence
If you are unsure whether your item qualifies, please contact our customer support team before initiating a return.
- How to Start a Return
To request a return, please contact our customer support team before sending your item back.
Please include:
Your order number
Full name
Email address used for the purchase
Reason for the return
Photos of the item if it is damaged, defective, or incorrect
Our support team will provide you with return instructions after reviewing your request.
Please do not return products without prior authorization, as this may delay processing.
- Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged during shipping
Defective
Incorrect
Missing from your order
Please contact us within 30 days of delivery.
To help us resolve the issue quickly, please provide:
Your order number
Clear photos of the product
Photos of the shipping packaging
A brief description of the problem
Once verified, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
- Return Shipping
Customers may be responsible for return shipping costs unless the return is the result of:
A defective product
A damaged shipment
An incorrect item sent by SanctumNarra
Shipping fees paid during checkout are generally non-refundable unless otherwise required by applicable law.
- Inspection & Approval
After we receive your returned item, it will be inspected to verify that it meets our return requirements.
Once the inspection has been completed, we will notify you by email regarding the status of your return.
If your return is approved, your refund will be processed promptly.
- Refund Processing
Approved refunds will be issued to your original payment method within 3 business days after the returned item has been received and approved.
Please note that your financial institution or payment provider may require additional time to post the refund to your account.
- Late or Missing Refunds
If you have not received your refund after the expected processing period, please:
Check your bank account or payment method.
Contact your credit card provider or financial institution.
Allow additional processing time if advised by your payment provider.
If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.
- Order Cancellation
Orders may be canceled before they have been shipped.
If your order has already entered the shipping process or has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery in accordance with this policy.
- Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, we recommend returning the original product (if eligible) and placing a new order for the desired item.
- Refund Exceptions
Refunds may be denied if:
The item has been used beyond reasonable inspection.
The returned product is incomplete or missing components.
The return request is submitted after the 30-day return period.
The damage resulted from misuse, improper care, or unauthorized modifications.
Each return request is reviewed individually to ensure fairness for both our customers and our business.
Due to a business closure and inventory liquidation, all products are being offered at clearance prices while supplies last.