Welcome to the SanctumNarra Help Center. Below are answers to some of the questions our customers ask most frequently. If you need additional assistance, please contact our customer support team.
Due to a business closure and inventory liquidation, all products are being offered at clearance prices while supplies last.
Orders
- How do I place an order?
Simply browse our collection, add your favorite products to your shopping cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your purchase.
- Can I modify or cancel my order?
Yes. If your order has not yet been shipped, please contact us as soon as possible. We will do our best to update or cancel your order.
Once an order has entered the shipping process, modifications or cancellations may no longer be possible.
- Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation email.
Shipping
- Where are orders shipped from?
All orders are shipped from our fulfillment center located in the United States.
- How long does shipping take?
Order Processing: Same Business Day
Shipping Time: Approximately 2 Business Days
Delivery times may vary due to weather conditions, carrier operations, or holidays.
- How can I track my order?
Once your order has been shipped, we will send you a tracking number by email. You can use this number to monitor your shipment.
- My tracking information isn’t updating. What should I do?
Tracking information may take up to 24 hours to become active after shipment.
If there has been no update after this period, please contact our customer support team.
Payments
- What payment methods do you accept?
We accept secure payment methods available during checkout.
All payment transactions are encrypted and processed through trusted payment providers.
- Is my payment information secure?
Yes.
We use industry-standard security technology to help protect your payment information. SanctumNarra does not store your complete payment card details.
Returns & Refunds
- What is your return policy?
You may request a return within 30 days of receiving your order, provided the item is unused and in its original condition.
Please review our Refund & Return Policy for complete details.
- How long does it take to receive my refund?
Approved refunds are issued within 3 business days after your returned item has been received and inspected.
Depending on your bank or payment provider, additional processing time may apply.
- Who pays for return shipping?
Return shipping costs may be the customer’s responsibility unless the item is defective, damaged during shipping, or incorrect.
Products
- Are your product photos accurate?
We make every effort to display our products as accurately as possible.
However, slight variations in color or appearance may occur due to monitor settings, lighting, and manufacturing differences.
- Are your vases suitable for fresh flowers?
Yes.
Many of our vases are designed for both fresh and dried floral arrangements. Please refer to the individual product description for specific details.
- Do you offer gift options?
Gift availability may vary depending on the product.
Please check the product page or contact our customer support team for additional information.
Customer Support
- How can I contact customer support?
You can reach us anytime by email:
support@sanctumnarra.shop
We strive to respond to all inquiries during our regular business hours.
- What are your customer service hours?
Monday – Friday:
9:00 AM – 6:00 PM (EST)
Saturday:
10:00 AM – 4:00 PM (EST)
Sunday & Public Holidays:
Closed
- What should I include when contacting support?
To help us assist you more quickly, please provide:
Your Order Number
Full Name
Email Address Used for Purchase
A Description of Your Question
Photos